Privacy Policy

Privacy Policy
Last updated: 04.02. 2026

Welcome to Warmlive LTD.

At www.warmlive.co.uk (referred to as “we”, “our”, or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

1. Who We Are
   Warmlive LTD is a UK-based supplier of underfloor heating systems and related products.
   Our website: www.warmlive.co.uk
   You can contact us via email at: info@warmlive.co.uk
   We are the data controller responsible for your personal data.
2. What Personal Data We Collect
   We may collect the following information:
3. Information you provide to us:
   – Name
   – Contact details (email address, phone number, billing and shipping address)
   – Payment information (via secure third-party payment processors)
   – Account login details (if you create an account)
4. Information we collect automatically:
   – IP address
   – Browser type and device info
   – Pages you visit and actions on our site (e.g., what you put in your basket)
   – Cookies and tracking data (see our Cookie Policy)
5. How We Use Your Data
   We process your personal data for the following purposes:
   – To process and deliver your orders
   – To manage your account
   – To communicate with you (e.g., order confirmations, customer service)
   – To improve our website and user experience
   – To send you marketing communications if you have opted in
   – To comply with our legal obligations (e.g., tax and accounting)
6. Legal Bases for Processing
   Under UK GDPR, we rely on the following lawful bases:
   – Contract – to fulfil our contract with you (e.g., to deliver goods)
   – Consent – for marketing communications
   – Legal obligation – for tax, accounting, and regulatory purposes
   – Legitimate interests – to improve our services and prevent fraud
7. Who We Share Your Data With
   We only share your data when necessary and with trusted third parties, including:
   – Payment providers (e.g., Stripe, PayPal)
   – Delivery couriers (e.g., Royal Mail, DPD, DHL)
   – IT and website service providers
   – Marketing and analytics platforms (e.g., Google Analytics, Meta Ads)
   – HMRC and other regulatory authorities, where required by law

All third parties are required to respect your privacy and process your data in accordance with UK data protection laws.

6. International Data Transfers
   Some of our service providers are based outside the UK/EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
7. How Long We Keep Your Data
   We only keep your data for as long as necessary for the purposes it was collected, including for legal, accounting, or reporting obligations.

For example:
– Order records: 6 years (for tax purposes)
– Marketing data: until you opt out
– Website analytics: usually no more than 26 months

8. Your Data Protection Rights
   Under UK data protection law, you have the right to:
   – Access your personal data
   – Correct inaccurate or incomplete data
   – Request erasure of your data (“right to be forgotten”)
   – Restrict processing of your data
   – Object to processing based on legitimate interests or direct marketing
   – Port your data to another service provider
   – Withdraw consent (where applicable)

To exercise any of your rights, please contact us at: [insert email address]

9. How We Protect Your Data
   We implement appropriate technical and organisational security measures, including:
   – SSL encryption
   – Secure payment gateways
   – Restricted access to personal data
   – Regular monitoring and software updates
10. Cookies
    Our website uses cookies to improve functionality, analyse usage, and personalise content.
    For more information, please see our [Cookie Policy].

You can manage cookie preferences through your browser settings or our cookie consent tool.

11. Marketing Communications
    We may send you marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

We will never sell or share your data with third parties for their own marketing.

12. Changes to This Privacy Policy
    We may update this Privacy Policy occasionally to reflect changes in the law or our services.
    We recommend checking this page regularly. The latest version will always be available on our website.
13. Complaints
    If you have concerns about how we use your data, please contact us.
    You also have the right to complain to the Information Commissioner’s Office (ICO):
    www.ico.org.uk

Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Warmlive LTD
Email: info@warmlive.co.uk
Phone: +44 798651233
Address: 167 Upper Rainham Road, Hornchurch, Essex, RM12 4EY

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